Policies

Be sure to review our policies about payments, shipments and more below. If you have any questions or concerns, call 812-948-8801 or set up a Live Chat with one of our associates.

Terms

Payments must be received at time of pick up or before shipment has been made. Gotta Go Surplus accepts Cash, Check, and all Major Credit Cards (Visa, Master Card, Amex, Discover)

Freight

All loads are sold FOB (freight-on-board), the buyer pays for all shipping costs. Shipping costs are based on origin, destination and weight. All loads are sealed before shipping at Gotta Go Surplus. If you receive an un-sealed load, please contact Gotta Go Surplus before unloading the goods.

Availability

All material is sold on a first come first serve basis. Please check availability prior to purchase.

Condition of Equipment

Unless otherwise noted, all merchandise is sold “as is”. Because of the nature of this business, Gotta Go Surplus cannot guarantee the quality of products or merchandise sold. However, our customer satisfaction, consistent value and fast service keep our customers coming back year after year!

Gotta Go Surplus values your privacy. This Privacy Policy explains how we collect and use your information when you visit gottagosurplus.com.

1. Information We Collect
We may collect your name, email address, phone number, and other details when you contact us or use our services. We also gather device data like your IP address, browser type, and pages you visit, using cookies and analytics tools.

2. How We Use Your Information
We use your information to:

  • Respond to inquiries

  • Fulfill orders or service requests

  • Improve our website and services

  • Send occasional updates (only with your permission)

  • Follow legal requirements

3. Sharing Your Information
We do not sell your data. We only share it with trusted service providers for essential tasks (like hosting, analytics, or customer support).

4. Cookies
Our site uses cookies to remember preferences, track site activity, and offer better user experiences. You can control cookies in your browser settings.

5. Data Security
We use standard security measures to protect your information. While we do our best, no internet transmission is 100% secure.

6. Your Rights
You can request to view, update, or delete your personal information by contacting us. You may also opt out of marketing emails at any time.

7. External Links
Our website may link to other websites. We are not responsible for their content or privacy practices.

8. Policy Updates
This policy may be updated periodically. Changes will be posted here with the new date.

9. Contact Us
Questions? Reach out anytime:
Gotta Go Surplus
2101 Monon Ave, New Albany, IN 47150
[email protected]
812-948-8801

updated: 4/15/2025