Policies

Please review the policies below regarding payments, freight, availability, and product condition.
If you have any questions, call 812-948-8801.

Payment Terms

Payment must be received at the time of pickup or prior to shipment.

We accept:

  • Cash
  • Check
  • All major credit cards (Visa, MasterCard, American Express, Discover) (processing fee of 3.50%)
  • Quickbooks Online Payment (no fee)

Freight & Shipping

All loads are sold FOB (Freight On Board). The buyer is responsible for all shipping costs.

Shipping rates are based on:

  • Origin and destination
  • Weight and size of the load

All shipments are sealed prior to leaving our facility.
If your load arrives unsealed, contact us immediately before unloading.

Product Availability

All inventory is sold on a first come, first served basis.

Due to high turnover, availability can change quickly.
We strongly recommend calling ahead to confirm current stock.

Condition of Equipment

Unless otherwise noted, all equipment is sold as-is.

Because we deal in used industrial equipment:

  • Cosmetic wear (rust, scratches, etc.) may be present
  • Styles and sizes may vary

We encourage customers to:

  • Inspect items in person when possible
  • Ask questions before purchasing

Our goal is to provide consistent value, fair pricing, and reliable service, which is why many of our customers return again and again.

Privacy Policy

Gotta Go Surplus respects your privacy. This policy explains how we collect and use information when you visit our website.

Information We Collect

We may collect:

  • Name, email, phone number (when you contact us)
  • Website usage data (IP address, browser type, pages visited)

How We Use Information

We use your information to:

  • Respond to inquiries
  • Fulfill requests
  • Improve our website and services
  • Send updates (only if you opt in)
  • Meet legal requirements

Information Sharing

We do not sell your information.

We may share it with trusted service providers (such as hosting or analytics platforms) only when necessary to operate our business.

Cookies

Our website uses cookies to:

  • Improve user experience
  • Track website performance

You can adjust cookie settings through your browser.

Data Security

We use standard security measures to protect your information.
However, no online transmission is 100% secure.

Your Rights

You may request to:

  • Access your data
  • Update your information
  • Delete your data

You can also opt out of marketing communications at any time.

External Links

Our site may link to third-party websites.
We are not responsible for their content or privacy practices.

Updates to This Policy

We may update this policy periodically. Changes will be posted on this page.

Contact Information

Gotta Go Surplus
2101 Monon Ave
New Albany, IN 47150

📧 sales@gottagosurplus.com
📞 812-948-8801

updated: 4/21/2026